How to Disconnect DEWA and Get Your Deposit Back (Move-Out)
When you leave a Dubai property, send a DEWA Move-Out (deactivation) request. You can use the website, the Smart App, or a Customer Happiness Centre. Your real-estate management company can also do it. You get a reference number. DEWA disconnects the supply. Your final bill arrives within 36 hours. After you pay it, you can ask for your security deposit back, by IBAN transfer or by cheque. Are you moving to another home in Dubai? Use Move-To instead. Your deposit moves with you.
At a glance
- Cost:
- AED 125 (small meters) / AED 300 (large meters) + AED 10 knowledge + AED 10 innovation
- Total time:
- Final bill within 36 hours; disconnection per your move-out date
- Steps:
- 7 steps
- Where to apply:
- dewa.gov.ae
Last reviewed October 2026 against official sources. Re-checked annually · next review due October 2027.
The Steps
Follow these in order
Each card shows the phase, expected time, and any cost. Data checked against official UAE sources(October 2026).
0 of 7 steps
- Before You Go Self-check
Choose Move-Out or Move-To
Move-Out disconnects the supply at the home you are leaving. Move-To moves your electricity and water from one Dubai premises to another. It also moves your security deposit to the new premises. Use Move-To if you are moving within Dubai. Pay any unpaid dues on your current premises before you apply for Move-To.
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- Submit & Pay Minutes
Submit the Move-Out request
You can apply at a DEWA Customer Happiness Centre. Or use the DEWA website or the DEWA Smart App. A real-estate management company can also apply for you, through the DEWA–Land Department integration. You get a reference number to track the request.
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- Submit & Pay At request AED 125 / 300 + AED 10 + AED 10
Pay the disconnection fees
Per DEWA's published service guide (updated 16 May 2026), the charge is AED 125 to disconnect electricity and water for small meters. For large meters, it is AED 300. You also pay a knowledge fee of AED 10 and an innovation fee of AED 10. Thukher and Sanad cardholders get 50% off the deactivation charges. Check the current charges on dewa.gov.ae before you pay.
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- Wait Final bill within 36 hours
Disconnection + final bill
DEWA disconnects the supply on your move-out date. Your final bill is sent by email and SMS within 36 hours of your request (per DEWA's published guide).
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- Submit & Pay After final bill arrives
Settle the final bill
Pay the final bill if you owe any amount. After you pay, DEWA sends you a Final Bill Clearance.
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- Receive After final bill settlement
Request your deposit refund
After you pay the final bill, ask for your security deposit back. The deposit is AED 2,000 for a flat and AED 4,000 for a villa. DEWA pays the refund by IBAN transfer, by cheque, or through Western Union. Per DEWA's published service guide, the timing is 3 working days for IBAN. For a cheque it is 6 working days. For Western Union it is also 6 working days. The refund fee is none for IBAN. It is AED 20 for a cheque. For Western Union it is AED 18.37 or 1%, whichever is higher.
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- Follow Up Within 15 hours of the time provided AED 200 / 600 + fees
Move-To transfer (if moving within Dubai)
Move-To updates your details to the new premises and transfers your security deposit. Per DEWA's published guide, the fees are AED 200 for connecting and disconnecting with small meters. With large meters, the fee is AED 600. You also pay AED 10 for registration, AED 20 for knowledge, and AED 20 for innovation. The move-in at the new premises happens within 15 hours of the time you gave. This depends on the deposit payment or transfer. The move-out disconnection happens within 24 hours.
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FAQ
Frequently Asked Questions
How do I disconnect DEWA?
First, choose Move-Out or Move-To: Move-Out disconnects the supply at the home you are leaving, while Move-To moves your electricity and water and your security deposit to another Dubai premises, so use Move-To if you are moving within Dubai, and pay any unpaid dues on your current premises before you apply for Move-To. If you use Move-To, it updates your details to the new premises and transfers your security deposit. Then submit the Move-Out request at a DEWA Customer Happiness Centre, on the DEWA website, or on the DEWA Smart App, or through your real-estate management company, and you get a reference number to track the request. Then pay the disconnection fees: AED 125 for small meters and AED 300 for large meters, plus a knowledge fee of AED 10 and an innovation fee of AED 10, with Thukher and Sanad cardholders getting 50% off the deactivation charges. DEWA disconnects the supply on your move-out date, and your final bill is sent by email and SMS within 36 hours of your request. Then pay the final bill if you owe any amount, and DEWA sends you a Final Bill Clearance. After you pay the final bill, ask for your security deposit back: AED 2,000 for a flat and AED 4,000 for a villa, paid by IBAN transfer, by cheque, or through Western Union. In short, to disconnect DEWA when you leave a Dubai property, you send a Move-Out (deactivation) request, settle the final bill, and then claim your deposit back.
How much is the DEWA security deposit?
AED 2,000 for a flat (residential) and AED 4,000 for a villa, per DEWA's published service guide. For non-residential premises, the deposit is based on consumption.
How fast is the deposit refund?
Per DEWA's published service guide, an IBAN transfer takes 3 working days. A cheque takes 6 working days. Western Union takes 6 working days. There is no refund fee for IBAN. The fee is AED 20 for a cheque. For Western Union, it is AED 18.37 or 1%, whichever is higher. Ask for the refund after you have paid the final bill.
I am moving to another flat in Dubai — do I close and reopen?
No. Use DEWA Move-To. Your deposit moves to the new premises, and you do not need to pay a new deposit.
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