How to Set Up Home Internet in the UAE (e& / du)
Home internet in the UAE comes from two providers: e& (Etisalat) and du. e& publishes its Neo fibre plans from AED 399/month for 1 Gbps. du's current home-internet prices were not published on the official du pages reviewed. Check them on du.ae. Apply in the provider's app, on its website, or in a store. Then a technician installs the connection.
At a glance
- Cost:
- From AED 399/month (e& Neo 1 Gbps); du prices vary — confirm on du.ae
- Total time:
- Application in minutes; technician visit on your selected date/time (e&)
- Steps:
- 7 steps
- Where to apply:
- eand.com
Last reviewed October 2026 against official sources. Re-checked annually · next review due October 2027.
The Steps
Follow these in order
Each card shows the phase, expected time, and any cost. Data checked against official UAE sources(October 2026).
0 of 7 steps
- Before You Go Self-check
Check coverage at your address
Check that the provider serves your building. Also check which speeds you can get. Per du's application form, the broadband speed you ask for may not be available at your premises. If so, your order is changed to the closest speed and tariff available.
Click to mark as done
- Before You Go Self-check
Compare plans
e& Neo gives 1 Gbps from AED 399/month. It includes Amazon Prime and access to the TV by e& app. Paid add-ons include Starzplay Sports, OSN TV Home, and Starzplay & OSN+. Neo Fusion costs AED 799/month. It has full-home Wi-Fi and all major TV channels. It also includes Prime, Starzplay, Sports, CricLife, GolfLife, and OSN TV Home Premium. You also get a smart 4K set-top box that supports Alexa. eLife Entertainment was discontinued. Its current equivalent is eLife Ultra Entertainment. It costs AED 664/month, with 5% VAT not included. It has 250+ TV channels, including OSN, STARZPLAY and Amazon Prime. For du prices, check the current plans on du.ae.
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- Submit & Pay Minutes
Apply
Apply in the provider's app, on its website, or in a store. e& confirms the documents for your application when you sign up. The official e& pages reviewed do not publish a document list. So check the list when you apply.
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- Fill / Prepare Minutes
Provide documents
Keep your Emirates ID and tenancy contract ready. du's application form asks for any two of the documents listed above. Check the exact list with your provider when you apply.
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- Go Per appointment
Technician visit
e& sends a technician on the date and time you choose. The technician installs the services and shows you how they work. Installation and activation times are not published on the official pages reviewed. So confirm your appointment time when you book.
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- Receive Same visit
Activation
The service starts after the installation. Before the technician leaves, check the connection, the TV app, and the home phone, if you have one.
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- Follow Up Contract length
Know your contract terms
Neo Fusion needs a 24-month commitment. If you leave early, the exit charge is the lower of these two: one Monthly Recurring Charge, or AED 1,000. You also pay device charges, worked out pro rata. The charges are AED 480/720 for the 4K TV Box, AED 540 for the router, and AED 120 for the home telephone. For du, the minimum term is 24 months for bundles with a device. It is 3 months for a standalone plan. An early exit fee applies.
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FAQ
Frequently Asked Questions
Which providers offer home internet in the UAE?
Two providers: e& (Etisalat) and du. Both offer fibre, TV bundles, and wireless options.
What documents do I need?
Keep your Emirates ID and tenancy contract ready. du's application form asks for any two of these: ID, tenancy or ownership contract, payslip, utility bill, UAE credit card, or salary certificate. Check the exact list with your provider when you apply.
Can I use my own router?
With e&, you can use your own router and phone if they are compatible. For the phone, it is RJ11 to ONT. Devices from e& cost extra on Neo. On Neo Fusion, they are included.
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